Refund policy

Refund & Return Policy

At Lymexa we want you to be happy with your gear. Here's how returns work.

Damaged, defective, or wrong items. If your order arrives damaged, faulty, or isn't what you ordered, email hello@lymexa.com within 14 days of delivery with your order number and a photo. We'll arrange a free replacement or full refund, including shipping — at no cost to you.

30-day returns. We accept returns of unused items in original condition and packaging within 30 days of delivery. Email us first to start a return. For change-of-mind returns, return shipping is the customer's responsibility and original shipping is non-refundable.

Condition & hygiene. Items must be unused, unwashed, and in original packaging. For hygiene reasons we can't accept mats that show signs of use, unless the item arrived faulty.

Refunds. Once we receive and inspect your return, we'll refund your original payment method within 5–10 business days.

How to start. Email hello@lymexa.com with your order number and the item(s) involved. Please contact us before sending anything back.